Terms and Conditions
Introduction to Our Agreement
Welcome to Dubrovnik boat tours – Karuzo. This document details the terms and conditions under which we offer our tours and events to you, the customer. Your engagement with us through accessing, browsing, and utilizing our services, including booking or ordering tours or events, signifies your informed consent to and acceptance of these terms and conditions.
1. Making Reservations and Bookings
Reservations for our tours and events can be made through various channels including our official website, email correspondence, telephone communication, or through third-party platforms that feature our offerings (such as hotels, travel agents, or other websites). The individual who completes the booking process is agreeing to these terms on behalf of all participants in the group and assumes responsibility for the fulfillment of all payment obligations. Please note that you must be at least 18 years of age to make a booking with us, ensuring that you have the legal capacity to enter into contractual agreements.
2. Detailed Payment Information
– Day Tours: Payment requirements vary depending on the tour and booking channel. Some tours require full payment at the time of booking, while others require only a reservation deposit, with the remaining balance payable before or at the start of the tour.
3. Cancellation Policy Explained
To cancel a booking, we require written notice via email (info@dubrovnik-boat-tours.com). The timing of your cancellation notice determines the applicable cancellation policy:
Shared / Group Tours
- More than 24 hours before departure: Full refund.
- Less than 24 hours before departure: 100% cancellation fee applies.
Private Tours
- More than 48 hours before departure: Full refund.
- Less than 48 hours before departure: 100% cancellation fee applies.
– Exceptions: If you are unable to attend due to illness or a delayed/cancelled flight, we may, at our sole discretion, issue a full refund even if the cancellation falls within the standard cancellation period, provided valid supporting documentation (such as a medical certificate or airline confirmation) is submitted.
– No-show Policy: Failure to attend your booked tour without prior cancellation notice will result in a charge of 100% of the booking cost. This also includes failure to arrive at the designated meeting point on time.
– Adjustments by Us: While unlikely, we reserve the right to cancel or modify tours due to adverse weather, sea conditions, safety concerns, technical issues, or other circumstances beyond our reasonable control. We may also alter the itinerary or duration of a tour when necessary for operational or safety reasons. In such instances, we will communicate alternatives immediately or offer a full refund if the tour is cancelled.
4. Responsibilities and Liabilities of Customers
As a participant, you have certain obligations to ensure the smooth operation of the tour:
– Understanding and Communication: It’s your responsibility to understand the terms of each activity and to communicate this information to all members of your group.
– Health and Fitness: It is your responsibility to ensure that your health and fitness levels are suitable for the activity booked. It’s crucial to inform the guide of any medical conditions or concerns that might affect your safety or the safety of the group during the activity.
– Following Safety Instructions: The safety of the group is paramount. Therefore, following the instructions of the skipper, guide or tour leader is obligatory for all participants.
– Alcohol and Behaviour: We reserve the right to refuse boarding or remove any participant whose behaviour is unsafe, aggressive, excessively intoxicated, or disruptive. In such cases, no refund will be provided.
5. Risk Acknowledgment
Our outdoor activities inherently carry certain risks. Despite our comprehensive safety management practices, it is impossible to eliminate all risks. By booking a tour with us, you recognize and accept the personal risk involved, understanding that these risks surpass those found in conventional holidays. We shall not be liable for injury, loss or damage resulting from your own actions, failure to follow safety instructions, or events beyond our reasonable control, except where liability cannot be excluded under applicable law.
6. Insurance Clarification
Please note that personal travel insurance and cancellation insurance are not included in the price of our tours and events. We strongly recommend obtaining comprehensive travel insurance that covers all the activities you plan to participate in.
7. Procedure for Complaints
Should you find any aspect of our service unsatisfactory, immediate verbal complaints should be made to us or the guide. For formal complaints, written notification must be sent to us within 15 days of the conclusion of your tour, allowing us to address and rectify the issue promptly.
8. Privacy and Personal Data
We are committed to protecting your privacy. This section outlines the types of personal information we collect, how it’s used, and under what circumstances it may be shared. We collect essential details like your name, contact information, and specifics of the services you’ve engaged with us for, solely to facilitate the provision of our services. Your information may be shared with necessary partners and third parties, including our online booking system, Regiondo, and our accountant, under strict confidentiality agreements.
9.Protection Against Damaged Personal Items
9.1 Responsibility and Liability
We take all reasonable precautions to protect personal items during our services. However, we are not responsible for loss of or damage to personal belongings unless caused by our negligence.
9.2 Customer Responsibilities
Customers are responsible for safeguarding their personal belongings and should ensure that all valuable, fragile or irreplaceable items are securely stored during the tour.
By using our services, you acknowledge and agree to these terms regarding the protection of personal items.
10. Governing Law and Jurisdiction
These terms are governed by Croatian law. Disputes will be exclusively resolved in court in Dubrovnik – Croatia.
Contact Information
“Sabljarka” ribarski obrt,
Put od oboda 30, Cavtat, Croatia
OIB: 45630773554
email: info@dubrovnik-boat-tours.com